From Interaction to Intervention: An Approach for Keeping Humans in Control in the Context of socio-technical Systems.
Thomas Herrmann, Albrecht Schmidt, Martin Degeling
STPIS Workshop at CAiSE 2018
This paper transfers the concept of human-computer intervention to the context of routinized socio-technical processes. Intervening interaction is defined as activities that alter the behavior of a process that is regularly highly automated and/or continuously proceeds according to a plan. Rules and principles of interaction design and socio-technical design are taken into consideration to derive hints and requirements of how intervention interfaces should be designed in the socio-technical context.[pdf]